Write to info@smallwavegames.com. Include the game's name, your phone model and a short description of what happened. A screenshot helps a lot.
I bought something but didn't get it
Close the game completely and open it again, then tap "Restore purchases" in the game's settings. If the item still doesn't appear, email us with the order number from your Google Play or App Store receipt.
How do I get a refund?
Refunds are handled by the store you bought from. On Android, go to play.google.com, open Order history and choose "Request a refund". On iPhone, go to reportaproblem.apple.com and sign in with your Apple ID.
Can I remove the ads?
Games that show ads offer a one-time "Remove ads" purchase in their shop. After buying it, banner and between-level ads stop, and you can still choose to watch optional reward videos.
I lost my progress after changing phones
Progress is saved on the device. If the game supports cloud save, sign in to Google Play Games or Game Center on both phones before moving. Otherwise, email us and we'll see what we can recover.
The game crashes or runs slowly
Make sure the game and your phone's system software are up to date, then restart your phone. If it keeps happening, tell us your phone model and which level or screen it happens on.
How do I delete my data?
Deleting the game removes everything stored on your device. To ask us and our partners to delete any other data, email us with the game's name and, if possible, your advertising ID. Details are in our privacy policy.
I'm a parent and have a question about a kids' game
Our games for young children don't show personalized ads, and purchases sit behind a parental gate. Email us with any concern and we'll answer it directly.